The latest issue of our bulletin for professionals working with older people is out, leading with the findings of THFN’s 2026 impact survey.
Neighbours Know How draws on what our befrienders see week in, week out — in the homes of older residents most services rarely reach — and pairs it with the policy and practice changes professionals need to track. Written plainly, and honestly, including about our own limitations.
In the July issue:
- The findings of our 2026 impact survey — including unanimous satisfaction, the limits of what a fortnightly visit can do, and why standard outcome measures fail housebound people.
- Befriending and the neighbourhood health model — why our clients are exactly the cohort neighbourhood teams are designed to reach, and an invitation to build referral routes with us.
- Three findings worth stealing — transferable lessons for any service working with isolated older people.
- A policy round-up — the Casey Commission’s first report, the January 2027 digital landline switch-off and what it means for telecare users, new pension scam protections, and the council’s Hardship Fund for tenants.
Neighbours Know How is free and published by email. It is written for professionals; our newsletter for the older people we support, Neighbours in the Know, is also out now for July.
If you would like to discuss anything in the bulletin — particularly referral routes with neighbourhood teams and primary care networks — contact the THFN office.