Consultation and involvement

The people we help determine what form that help should take: that is fundamental to everything we do. From the first meeting with them we take our cue from what they tell us about what they want and need from us. Our support is flexible: it can change as people’s needs and wishes change, and we regularly review these with them, informally on visits, and through questionnaires and surveys.

We also consult with the people we support about wider issues and services, such as health and social services, and we make sure that their views are heard by those who provide the services in the borough. Isolated older people who can’t come to meetings can also make their voices heard through our Housebound Older People’s Reference Group, where many of the people we visit choose to take part in surveys by phone or through home visits.